At NowSignage, we are passionate about empowering our customers with top-tier support. From onboarding to troubleshooting, our goal is to ensure you have the tools, guidance, and assistance to fully harness the potential of our platform.
This page outlines our comprehensive support features.
Free Online Training: New users can benefit from a complimentary 60-minute training session tailored for relevant stakeholders to get up to speed quickly.
Knowledge Base Access: Enjoy unlimited access to an extensive library of articles, FAQs, and step-by-step guides for seamless platform navigation.
Access to our Digital Chat Assistant—your always-on support companion. Whether you’re looking for:
• Quick answers,
• Step-by-step guides,
• Help troubleshooting,
Our chat assistant is here 24/7 to provide instant support.
Log your queries through our robust ticketing system. Each request is prioritised based on urgency, ensuring guaranteed response times that meet your needs.
Stay up to date with timely notifications about system updates, maintenance schedules, and issue resolutions as they occur.
Benefit from automatic updates, including new features and platform improvements—at no extra cost.
Our commitment to platform reliability and responsive assistance is reflected in our strict SLA.
Here’s how we work to resolve issues swiftly and transparently:
Initial Contact: Subscribers receive immediate notifications about any platform disruptions.
Status Updates: We keep you informed with timely updates as we diagnose and resolve the issue.
Resolution: Once a fix is ready, it’s implemented promptly, with full transparency about technical details.
High-priority issues are escalated immediately to minimise downtime.
Routine questions or feature requests are addressed efficiently, with clear communication throughout.
We aim to respond to all customer queries within 24 hours, ensuring no issue goes unaddressed.
From expert training sessions to continuous platform enhancements, Nowsignage is more than just a service provider—we’re your partner in delivering effective, reliable digital signage solutions. Whether you’re a seasoned pro or just getting started, we’re here to support you every step of the way.
Support
NowSignage Ltd. is a company registered in England and Wales. Registered number: 8424626
VAT registered in the UK: 158122617. Office: Landmark House, Station Road, Cheadle Hulme, Cheshire, SK8 7BS. © All rights reserved