At NowSignage, we are passionate about empowering our customers with top-tier support. From onboarding to troubleshooting, our goal is to ensure you have the tools, guidance, and assistance to fully harness the potential of our platform.
Customer Support Hub
Knowledgebase & Chat Assistant
Our customers' prefferred method for all NowSignage software support requirements
Customer Support Portal
Easily track and manage all your support tickets from one secure portal
Report a Bug or Problem
If our knowledgebase or chat assistant can’t resolve your issue, reach out to our support team via the ticketing form
Dedicated To Your Success
Expert-Led Training
Free Online Training: New users can benefit from a complimentary 60-minute training session tailored for relevant stakeholders to get up to speed quickly.
Knowledge Base Access: Enjoy unlimited access to an extensive library of articles, FAQs, and step-by-step guides for seamless platform navigation.
24/7 Assistance with Our Digital Chat Assistant
Access to our Digital Chat Assistant, your always-on support companion. Whether you’re looking for:
- Quick answers
- Step-by-step guides
- Help troubleshooting
Our chat assistant is here 24/7 to provide instant support.
Always-On Availability
In-Platform Ticketing System:
Log your queries through our robust ticketing system. Each request is prioritised based on urgency, ensuring guaranteed response times that meet your needs.
Real-Time Updates
Stay up to date with timely notifications about system updates, maintenance schedules, and issue resolutions as they occur.
Free Upgrades
Benefit from automatic updates, including new features and platform improvements, at no extra cost.
Ticketing Support & Service Level Agreement (SLA)
Our commitment to platform reliability and responsive assistance is reflected in our strict SLA. Here’s how we work to resolve issues swiftly and transparently:
Support Workflow
- Initial Contact: Subscribers receive immediate notifications about any platform disruptions.
- Status Updates: We keep you informed with timely updates as we diagnose and resolve the issue.
- Resolution: Once a fix is ready, it’s implemented promptly, with full transparency about technical details.
Response Times
- High-priority issues are escalated immediately to minimise downtime.
- Routine questions or feature requests are addressed efficiently, with clear communication throughout.
- We aim to respond to all customer queries within 24 hours, ensuring no issue goes unaddressed.
Your Trusted Partner for Success
From expert training sessions to continuous platform enhancements, Nowsignage is more than just a service provider - we’re your partner in delivering effective, reliable digital signage solutions. Whether you’re a seasoned pro or just getting started, we’re here to support you every step of the way.