Incident Response Time and Service Level Agreement

NowSignage operate off a strict Service Level Agreement (SLA) meaning we guarantee platform uptime and never leave you waiting for a response to an urgent issue. For our full SLA agreement please refer to our ‘end-user agreement’ documentation.

Initial Contact: Our uptime Notification Service will transmit a notification to all subscribers informing them of fault(s) that have led to interruption of their service within the NowSignage platform.

Status Update: We will continue to provide an update on the nature of the fault(s) within the platform via the Notification System, and will endeavour to update this as we learn new information.

Resolution: We have identified a solution to the fault(s) causing downtime on the NowSignage platform and where appropriate will be releasing a fix to all customers, pending technical details (such as propagation, deploy times etc.)

NowSignage provides free use of uptime monitoring software to notify Customers with information regarding ongoing downtime and emergency maintenance to the Hosted Application infrastructure.